Assessing the Influence of Front of House Staff Behavior on Guest Satisfaction in Selected Budget Friendly Hotel in the City of Bacoor, Cavite
Type
Thesis
Authors
Category
Thesis-BSHM
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Publication Year
2025
Subject
Hotels — Customer services. Customer relations — Hospitality industry. Personnel management — Hotels.
Abstract
This study examines how front-of-house (FOH) staff behavior affects guest
satisfaction in budget hotels in Bacoor, Cavite. The researchers analyzed guest
demographics, their experiences, and how staff awareness, attitude, and motivation
influence satisfaction. The findings show that younger guests prefer budget-friendly
options, while older guests stay longer for relaxation. Most guests are female, and
first-time visitors highlight the importance of a good first impression. Hotels need to
tailor services to different guest needs. FOH staff play a key role in guest satisfaction.
Guests appreciate staff who are knowledgeable, polite, and motivated. Financial
incentives help improve service quality. Staff training and fair rewards can boost
professionalism and service delivery. Guest experiences shapes satisfaction and
loyalty. Positive past experiences lead to repeat visits, and personalized service is
highly valued. While marketing efforts help, staff behavior has a greater impact on
satisfaction. To improve, hotels should train staff, personalize services, and create
loyalty programs. Encouraging good word-of-mouth through excellent service can
also boost success in the competitive hotel industry.
satisfaction in budget hotels in Bacoor, Cavite. The researchers analyzed guest
demographics, their experiences, and how staff awareness, attitude, and motivation
influence satisfaction. The findings show that younger guests prefer budget-friendly
options, while older guests stay longer for relaxation. Most guests are female, and
first-time visitors highlight the importance of a good first impression. Hotels need to
tailor services to different guest needs. FOH staff play a key role in guest satisfaction.
Guests appreciate staff who are knowledgeable, polite, and motivated. Financial
incentives help improve service quality. Staff training and fair rewards can boost
professionalism and service delivery. Guest experiences shapes satisfaction and
loyalty. Positive past experiences lead to repeat visits, and personalized service is
highly valued. While marketing efforts help, staff behavior has a greater impact on
satisfaction. To improve, hotels should train staff, personalize services, and create
loyalty programs. Encouraging good word-of-mouth through excellent service can
also boost success in the competitive hotel industry.
Description
Examines how front-of-house staff behavior influences guest satisfaction in budget hotels in Bacoor, Cavite, highlighting the importance of staff attitude, training, and personalized service.
Biblio Notes
Alson, A. J. H., Lumingkit, K. S., Penecitos, M. T., & Rubin, J. (2023). Assessing the influence of front-of-house staff behavior on guest satisfaction in selected budget-friendly hotels in the City of Bacoor, Cavite (Undergraduate thesis, Bachelor of Science in Hospitality Management, Cavite State University – Bacoor City Campus). Cavite State University.
Number of Copies
1
