Introduction to hotel and front office operations
Type
Book
Authors
ISBN 13
9789719419570
Category
Hotel and Restaurant Management
[ Browse Items ]
Publication Year
2014
Publisher
AR Skills Development and Management Services, Inc., Philippines
Pages
175p.
Subject
Hotel management., Hotel front desk personnel.
Abstract
Content:
Chapter 1: Overview of the Hospitality Industry
Chapter 2: The Rooms Division & the Front Office
Chapter 3: Handling Rooms Reservations
Chapter 4: The Front Desk
Chapter 5: Bell Service
Chapter 6: Front Office Cashiering
Chapter 7: Telephone
Chapter 8: Insuring Guest Safety
Chapter 9: Room Sales & Guest Relations
Chapter 1: Overview of the Hospitality Industry
Chapter 2: The Rooms Division & the Front Office
Chapter 3: Handling Rooms Reservations
Chapter 4: The Front Desk
Chapter 5: Bell Service
Chapter 6: Front Office Cashiering
Chapter 7: Telephone
Chapter 8: Insuring Guest Safety
Chapter 9: Room Sales & Guest Relations
Description
ii. 175p.; 25cm.
Number of Copies
1
